Privacy Policy

1. About this policy

This Privacy Policy describes how TOUGH CENTS LLC (“Tough Cents,” “we,” “us,” or “our”) handles personal information collected through toughcents.com and inquiries submitted through this website. Tough Cents is based in Herndon, Virginia, United States.

This policy covers our public business website. Information handled while delivering services under a client agreement is subject to that agreement and any applicable data protection terms.

2. Information we collect

Information you provide. Our contact form asks for your name, email address, inquiry type, and message. You may also provide your organization. If you contact us by email, we receive your email address, message, and any information you choose to include. We may retain subsequent correspondence about your inquiry.

Technical information. Our hosting infrastructure processes information needed to deliver and protect the website, such as IP addresses, request times, requested paths, browser information, and response status. The contact service temporarily uses IP addresses and request counts to limit abuse. Application logs may record operational events and email-delivery outcomes; we do not intentionally log contact-message contents.

Please do not submit classified information, controlled government information, credentials, financial account details, or other confidential or sensitive material through this public website.

3. How we use information

We use information to:

• Respond to questions, project inquiries, and teaming opportunities.
• Discuss potential services and manage related business correspondence.
• Operate, troubleshoot, and protect the website and contact service.
• Respond to privacy requests and meet applicable legal obligations.

Submitting an inquiry does not enroll you in a marketing mailing list. We do not use website inquiries for advertising profiles or automated decisions that produce legal or similarly significant effects.

4. Service providers and other disclosures

We use Oracle Cloud Infrastructure to host the website and Purelymail to send and receive business email. These providers process relevant technical information or message contents to supply their services. Other professional advisers or service providers may receive information when reasonably necessary to support our business, subject to appropriate obligations.

We may disclose information when required by law or valid legal process, to protect rights and security, or in connection with a business reorganization or transfer, subject to applicable law. We do not sell personal information or share it for cross-context behavioral advertising.

We operate in the United States. Information may be processed in the United States and in other locations where our providers operate. Applicable privacy protections may differ by location.

5. Cookies and tracking

This website does not use analytics tools, advertising pixels, tracking cookies, or third-party embedded media. Fonts and visual assets are served with the website. Our contact form uses server-side abuse prevention rather than a third-party CAPTCHA.

We do not track visitors across third-party websites and do not change this behavior in response to a browser’s Do Not Track signal. If our use of tracking technology changes, we will update this policy and provide any choices required by applicable law.

6. Retention and security

Contact submissions are delivered to our business mailbox; the website does not maintain a separate inquiry database. We retain correspondence for as long as reasonably needed to respond, manage a business relationship, maintain necessary records, resolve disputes, or meet legal obligations. Retention can vary with the nature of the inquiry, and provider backups may persist under their retention practices.

The contact service’s temporary rate-limit records expire after a short period and are not used to build visitor profiles. Operational records are limited to what is useful for running and protecting the service.

We use safeguards appropriate to the website, including HTTPS, encrypted SMTP connections, server-side credential storage, and restricted application access. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your choices and requests

You can browse the website without submitting a contact form. You may ask us to access, correct, or delete personal information you have provided, or raise a concern about its use. We will consider requests under applicable law and our legitimate recordkeeping obligations; some information may need to be retained.

We may ask for reasonable information to verify your identity before responding. Please do not send identity documents unless we arrange an appropriate method. Specific legal rights depend on your location and whether the relevant law applies to our processing.

8. Children and external websites

This is a business website intended for professional audiences. It is not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has provided personal information, please contact us so we can address it.

Links to other websites, if provided, are governed by those websites’ policies. We do not control their information practices.

9. Policy updates

We may update this policy as the website or our practices change. The effective date above identifies the current version. We will provide additional notice or obtain consent for changes where required by applicable law.

10. Contact us

For questions or requests, contact TOUGH CENTS LLC, Herndon, Virginia, United States, at contact@toughcents.com or through our contact form. For privacy matters, choose “A privacy request.” Please provide enough information for us to understand your request, without including sensitive documents.